Refund & Digital Download Policy
Effective Date: August 01, 2026
Thank you for purchasing from Jack Toad Quiet Prints. We offer digital products that are delivered electronically, and no physical product is shipped unless specifically stated on the product page.
Because digital products can be downloaded, saved, copied, and accessed immediately after purchase, all digital product purchases are final and are not eligible for refunds, returns, or exchanges.
1. No Refunds on Digital Products
Once a digital product has been purchased, we do not offer refunds for:
-
Change of mind
-
Accidental purchases
-
Purchasing the wrong product
-
Purchasing a product you no longer need
-
Selecting the wrong file, size, or format
-
Compatibility issues with your device, software, printer, or other equipment
-
Printing results caused by printer settings, paper, ink, or third-party printing services
-
Failure to review the product description or included file information before purchase
-
Duplicate purchases
Please carefully review the product description, previews, file formats, and other product information before completing your purchase.
2. Download & Technical Issues
We understand that technical problems can occasionally occur.
If you have purchased a digital product but cannot access or download your files, receive a corrupted file, receive an incorrect file, or experience another technical problem with the digital delivery, please contact us through WhatsApp.
We will do our best to resolve the issue by:
-
Providing a new download link
-
Re-sending the purchased digital file
-
Correcting or replacing a faulty file
-
Helping you access your purchased files
Technical assistance does not automatically qualify you for a refund. Our first priority will be to make sure you receive the digital product you purchased.
3. If Your Download Is Not Working
If your download link is not working or your purchased file is not available, please contact us on WhatsApp with:
-
Your order number
-
The email address used for the purchase
-
The name of the digital product
-
A brief description of the problem
-
A screenshot of the error, if possible
This information will help us resolve your issue as quickly as possible.
4. File Errors
If a file supplied by Jack Toad Quiet Prints is genuinely defective, corrupted, incomplete, or different from the product described, please contact us.
We will first attempt to provide a corrected or replacement file. If we are unable to provide the purchased product as described, we will review the situation and determine an appropriate resolution.
5. Customer Responsibility
Before purchasing, customers are responsible for checking that:
-
The product is suitable for their intended use.
-
Their device or software supports the listed file format.
-
They have the necessary software, printer, equipment, or other requirements to use the product.
-
They have selected the correct product and file option.
We strongly recommend reading the complete product description before purchasing.
6. Contact Us for Download Assistance
If you experience any problem receiving, accessing, or downloading your digital product, please contact us via WhatsApp rather than submitting a refund request.
We are happy to help you get access to the files you purchased.
Please note: Contacting us for technical support does not guarantee a refund. Our goal is to resolve the download or file issue and provide the digital product purchased.
7. Agreement to This Policy
By completing a purchase on Jack Toad Quiet Prints, you acknowledge that you are purchasing a digital product and agree to this Refund & Digital Download Policy.
This policy applies to all digital products sold through our website, except where a different policy is expressly stated on the relevant product page or where applicable law requires otherwise.
Thank you for supporting Jack Toad Quiet Prints and our digital creations.